:root{--charcoal:#0f3560;--steel:#155089;--steel-light:#2c6ea0;--safety:#2f97db;--safety-dark:#15628f;--warn:#e8590c;--ok:#2f9e44;--danger:#d6303a;--off-white:#f4f7fb;--paper:#fff;--slate:#5b6b7f;--line:#dce4ee;--brand-red:#d6303a;--font-head:"Barlow Condensed", sans-serif;--font-body:"Inter", sans-serif;--font-mono:"JetBrains Mono", monospace}*{box-sizing:border-box}body{font-family:var(--font-body);background:var(--off-white);color:var(--charcoal);min-height:100vh;margin:0}#root{flex-direction:column;min-height:100vh;display:flex}h1,h2,h3,h4{font-family:var(--font-head);letter-spacing:.2px;margin:0;font-weight:700}.eyebrow{font-family:var(--font-head);letter-spacing:2.5px;text-transform:uppercase;color:var(--slate);font-size:12px;font-weight:600}button{font-family:var(--font-body);cursor:pointer}.btn{letter-spacing:.3px;border:none;border-radius:3px;padding:9px 16px;font-size:13px;font-weight:600;transition:transform 80ms,filter .1s}.btn:active{transform:scale(.97)}.btn-primary{background:var(--charcoal);color:#fff}.btn-primary:hover{filter:brightness(1.3)}.btn-safety{background:var(--safety);color:var(--charcoal)}.btn-safety:hover{filter:brightness(1.08)}.btn-ok{background:var(--ok);color:#fff}.btn-danger{background:var(--danger);color:#fff}.btn-ghost{border:1.5px solid var(--line);color:var(--charcoal);background:0 0}.btn-ghost:hover{border-color:var(--charcoal)}.btn-sm{border-radius:3px;padding:5px 10px;font-size:11.5px}select,input[type=text],input[type=number],input[type=date],input[type=password],textarea{font-family:var(--font-body);border:1.5px solid var(--line);width:100%;color:var(--charcoal);background:#fff;border-radius:3px;padding:8px 10px;font-size:13.5px}select:focus,input:focus,textarea:focus{outline:2px solid var(--safety);outline-offset:1px;border-color:var(--charcoal)}label{color:var(--slate);text-transform:uppercase;letter-spacing:1px;margin-bottom:5px;font-size:11.5px;font-weight:600;display:block}.field{margin-bottom:14px}.row2{grid-template-columns:1fr 1fr;gap:14px;display:grid}.row3{grid-template-columns:1fr 1fr 1fr;gap:14px;display:grid}.topbar{color:var(--charcoal);z-index:50;border-bottom:3px solid var(--charcoal);height:64px;box-shadow:0 1px 0 var(--brand-red);background:#fff;justify-content:space-between;align-items:center;padding:0 22px;display:flex;position:sticky;top:0}.brand{align-items:center;gap:12px;display:flex}.brand img.logo-full{width:auto;height:34px;display:block}.brand .tagline-sep{background:var(--line);width:1px;height:28px}.brand .app-sub{font-family:var(--font-head);letter-spacing:2px;text-transform:uppercase;color:var(--slate);font-size:12px;font-weight:600}.topbar-right{align-items:center;gap:12px;display:flex}.mode-toggle{background:var(--steel);border-radius:20px;padding:3px;display:flex}.mode-toggle button{color:#c9cdd1;letter-spacing:.5px;background:0 0;border:none;border-radius:18px;padding:6px 16px;font-size:12.5px;font-weight:600}.mode-toggle button.active{background:var(--safety);color:var(--charcoal)}.role-select{background:var(--steel);color:#fff;border:1px solid var(--steel-light);border-radius:3px;padding:7px 10px;font-size:12.5px;font-weight:500}.who-chip{background:var(--steel);color:#fff;border-radius:20px;align-items:center;gap:6px;padding:7px 14px;font-size:12.5px;font-weight:500;display:flex}.who-chip b{color:var(--safety)}.shell{min-height:calc(100vh - 64px);display:flex}.sidebar{background:var(--steel);color:#dfe2e5;flex-shrink:0;width:216px;padding:18px 0}.sidebar .persona{border-bottom:1px solid #2c6ea0;margin-bottom:10px;padding:0 18px 16px}.sidebar .persona .who{color:#fff;font-size:14px;font-weight:600}.sidebar .persona .role{color:var(--safety);text-transform:uppercase;letter-spacing:1px;margin-top:2px;font-size:11px;font-weight:600}.nav-item{cursor:pointer;border-left:3px solid #0000;align-items:center;gap:10px;padding:11px 18px;font-size:13.5px;font-weight:500;display:flex}.nav-item:hover{background:#1c558e}.nav-item.active{background:var(--charcoal);border-left-color:var(--safety);color:#fff;font-weight:600}.nav-ic{text-align:center;opacity:.85;width:16px;font-size:13px}.main{flex:1;max-width:1180px;padding:28px 32px}.page-head{justify-content:space-between;align-items:flex-end;margin-bottom:22px;display:flex}.page-head h2{font-size:30px}.page-head .sub{color:var(--slate);margin-top:3px;font-size:13.5px}.card{background:var(--paper);border:1px solid var(--line);border-radius:5px;padding:18px 20px}.stat-grid{grid-template-columns:repeat(4,1fr);gap:14px;margin-bottom:24px;display:grid}.stat{background:var(--paper);border:1px solid var(--line);border-left:4px solid var(--safety);border-radius:4px;padding:16px 18px}.stat .n{font-family:var(--font-head);font-size:34px;font-weight:700;line-height:1}.stat .l{color:var(--slate);text-transform:uppercase;letter-spacing:1px;margin-top:6px;font-size:11.5px;font-weight:600}table{border-collapse:collapse;width:100%;font-size:13px}th{text-align:left;text-transform:uppercase;letter-spacing:.8px;color:var(--slate);border-bottom:2px solid var(--charcoal);padding:9px 10px;font-size:10.5px}td{border-bottom:1px solid var(--line);vertical-align:middle;padding:11px 10px}tr:hover td{background:#fbfaf6}.badge{text-transform:uppercase;letter-spacing:.5px;border-radius:20px;padding:3px 9px;font-size:10.5px;font-weight:700;display:inline-block}.b-pending{color:var(--slate);background:#edeae0}.b-progress{color:var(--safety-dark);background:#fcebbd}.b-completed{color:var(--ok);background:#dff3e3}.b-hold{color:var(--warn);background:#fbe1d3}.b-reopened{color:var(--danger);background:#fbdada}.b-urgent{background:var(--danger);color:#fff}.b-high{background:var(--warn);color:#fff}.b-medium{background:var(--safety);color:var(--charcoal)}.b-low{color:var(--slate);background:#dde3e8}.mono{font-family:var(--font-mono);font-size:12px;font-weight:600}.ticket-id{font-family:var(--font-mono);background:var(--charcoal);color:#8fcbf2;border-radius:3px;padding:2px 4px;font-size:11.5px;font-weight:700}.login-wrap{background:repeating-linear-gradient(135deg,#edeae0,#edeae0 10px,#e5e1d5 10px 20px);justify-content:center;align-items:center;min-height:100vh;display:flex}.login-card{text-align:center;background:#fff;border-radius:8px;width:380px;padding:40px 44px;box-shadow:0 12px 40px #0000002e}.login-card img.logo-full{width:auto;height:38px;margin-bottom:6px}.login-card .tag{font-family:var(--font-head);letter-spacing:2px;text-transform:uppercase;color:var(--slate);margin-bottom:26px;font-size:11px}.login-card .field{text-align:left}.login-card .btn-primary{width:100%;margin-top:6px;padding:12px;font-size:14px}.login-error{color:var(--danger);text-align:left;background:#fbdada;border-radius:4px;margin-bottom:14px;padding:8px 12px;font-size:12.5px;font-weight:600}.login-hint{color:var(--slate);margin-top:16px;font-size:11px;line-height:1.5}.selfie-box{border:1px solid var(--line);border-radius:8px;width:100%;height:170px;margin:12px 0;overflow:hidden}.sig-pad{border:1px dashed var(--steel);touch-action:none;background:#fff;border-radius:8px;width:100%;height:140px}.overlay{z-index:10000;background:#1416188c;justify-content:center;align-items:flex-start;padding:40px 16px;display:flex;position:fixed;inset:0;overflow-y:auto}.modal{border:1px solid var(--line);background:#fff;border-radius:12px;width:100%;margin-top:20px;padding:24px;box-shadow:0 12px 28px #00000040}.modal-head{border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;margin-bottom:18px;padding-bottom:12px;display:flex}.skeleton{background:linear-gradient(90deg,#f0f0f0 25%,#e0e0e0 50%,#f0f0f0 75%) 0 0/200% 100%;border-radius:4px;animation:1.5s infinite loading-skeleton;display:inline-block}@keyframes loading-skeleton{0%{background-position:200% 0}to{background-position:-200% 0}}.avail-panel{border:1px solid var(--line);background:var(--off-white);border-radius:5px;margin-top:4px;padding:10px 12px}.avail-head{text-transform:uppercase;letter-spacing:.6px;color:var(--slate);margin-bottom:8px;font-size:11px;font-weight:700}.avail-row{border:1px solid var(--line);background:#fff;border-radius:4px;margin-bottom:8px;padding:12px 14px;transition:border-color .1s,box-shadow .1s}.avail-row:last-child{margin-bottom:0}.avail-row.sel{border:1.5px solid var(--charcoal)!important;box-shadow:none!important}.avail-row:hover{border-color:var(--charcoal)}.avail-name{font-size:13.5px;font-weight:600}.avail-branch{color:var(--slate);margin-left:6px;font-size:11px;font-weight:400}.avail-tags{flex-wrap:wrap;align-items:center;gap:8px;margin-top:3px;display:flex}.eng-count{color:var(--slate);background:#edeae0;border-radius:12px;padding:2px 8px;font-size:11px;font-weight:700}.eng-count.free{color:var(--ok);background:#dff3e3}.eng-busy{color:var(--danger);font-size:11px;font-weight:700}.eng-free{color:var(--ok);font-size:11px;font-weight:700}.avail-up{flex-direction:column;align-items:flex-start;gap:5px;margin-top:6px;display:flex}.avail-up.free{color:var(--slate);margin-top:5px;font-size:11px}.up-chip{color:var(--steel);white-space:nowrap;background:#eff4f9;border-radius:10px;align-items:center;gap:6px;padding:3px 8px;font-size:10.5px;display:inline-flex}.up-chip.clash{color:var(--danger);background:#fbdada;font-weight:700}.avail-empty{color:var(--danger);padding:8px 0;font-size:12px}@keyframes skeleton-pulse{0%{background-position:-200px 0}to{background-position:calc(200px + 100%) 0}}.skeleton{background:#e2e8f0 linear-gradient(90deg,#e2e8f0 0,#f1f5f9 40px,#e2e8f0 80px) 0 0/200px 100% no-repeat;border-radius:4px;animation:1.4s ease-in-out infinite skeleton-pulse}.profile-chip-btn:hover{background-color:#f1f5f9}.dropdown-item-btn:hover{background-color:#f8fafc!important}